1. What brands do you carry?

Answer: We carry replacement and brand-name models for eMachines, Dell, Gateway, IBM, Fujitsu, Lenovo, HP, Compaq, Acer, Bestec, and most of the major computer parts brands.

2. My computer is not functioning. I’m not sure what I need. What should I do?

Answer: You can contact us by phone or email to determine what parts you need to repair your computer. We have computer experts on staff who can make the best diagnosis based on the information you give them. Our technicians have years of experience dealing with all major computer brands and parts.

3. I’m not technically savvy. Do you offer computer repair?

Answer: We offer computer service and repair to Grosse Pointe, St claire shores, Eastpointe, Warren, Shelby twp locals at our store. We repair all brands of PC, Laptops, and Notebooks. We also offer Iphone Repair. Give us a call or come down to our store if you have any questions.

4. How much do you charge for computer repair?

Answer: We charge a flat rate of $70 for the service at our store. That includes installation of parts (ie Power Supply, Hard Drive, Motherboard, memory, or drives), OS fixes, virus/spyware removal, slow performance,
freeze ups, backup service, hardware conflicts, internet connection, hardware conflicts, and printing problems. If there are parts needed to complete the repair, you pay the additional cost of the parts. If there are no parts needed, just $70 for the service!

5. My computer is not turning on. What is normally the cause of this?

Answer: The first thing to suspect is the power supply. The power supply is the first part that normally goes out on a computer. The second most common is the motherboard. Sometimes, one can take out the other. Other parts can cause this, but those two are the causes the majority of the time.

6. My computer is turning on, but I’m not getting any video. What does that mean?

Answer: If the computer is turning on, the fans are spinning, but you’re still not seeing anything on the screen, that is can be power supply or motherboard. Normally, there is a short somewhere on the motherboard preventing it from properly displaying video. You can try putting an external video card into the motherboard to bypass the onboard video port on the motherboard if the video chipset is on the motherboard. In most cases, however, when the video goes out that signals the motherboard is bad and needs to be replaced. The power supply is the other part that needs to be checked. If the power supply or one of the voltage rails inside the power supply is not operating properly, the video may disappear. The other voltages may work correctly, however, the rail that controls the output of video on the screen will prevent images from appearing.

7. How do I prevent my computer from getting a virus or spyware?

Answer: Viruses and Spyware are normally caused by file transfer. There’s no 100% full-proof method to prevent yourself from getting a virus other than to not transfer files or connect to the internet. For most, that is not feasible. Virus and Spyware protection software is available that goes a long way to prevent you from getting a virus. Always practice caution when visiting online websites and downloading attachment files through your email. These are the most common way to obtain a virus/spyware. Protect yourself by not visiting questionable websites or smaller websites that are not protected. You can have one antivirus program installed on your computer. For spyware, you can run multiple programs. Normally a combination of the anti-spyware software work best as different ones are better at removing the different types of spyware.

8. What program do you recommend to protect against Virus or Spyware?

Answer: There are many major brands that offer great software. For virus and spyware protection, we normally recommend Trend Micro, Kapersky, Bitdefender, and Eset Nod32.  AVG and Avira are also good ones. There are some built into windows such as Microsoft Security Essentials on Windows Vista and 7. MSE is not installed on Windows XP. You can download for free if you have XP from the Microsoft website.